Privacy Policy

YIMYIM – Privacy Policy

 

At YIMYIM, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit or use our website, we may collect the following information.

Personal Information

Depending on how you interact with YIMYIM, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • City, state and PIN code
  • Order and purchase details
  • Payment-related information
  • Customer support communications
  • Product reviews and feedback

We collect this information when you place an order, create an account, contact us, subscribe to our newsletter or otherwise voluntarily provide information to us.

Automatically Collected Information

When you browse our website, certain technical information may be automatically collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location derived from technical information
  • Website usage and interaction data

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and deliver your orders
  • Confirm and communicate order details
  • Provide customer support
  • Process payments through our payment partners
  • Send shipping and delivery updates
  • Handle returns, refunds and cancellations
  • Improve our products and website
  • Personalize your shopping experience
  • Respond to questions and requests
  • Prevent fraud, misuse and unauthorized activity
  • Maintain website security
  • Send marketing communications where permitted and where you have provided appropriate consent
  • Comply with applicable legal and regulatory requirements

3. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

YIMYIM generally does not directly store your complete debit card, credit card, UPI or banking credentials.

Payment information may be collected and processed by the relevant payment gateway according to its own privacy policy and security practices.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember items in your shopping cart
  • Keep you signed in
  • Understand website traffic
  • Measure advertising performance
  • Improve website functionality
  • Understand how visitors interact with our website
  • Provide relevant marketing where permitted

You may be able to control or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

5. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications or otherwise provide appropriate consent, we may send you:

  • New product announcements
  • Special offers
  • Discounts
  • Skincare education
  • YIMYIM updates
  • Promotional campaigns

You can unsubscribe from promotional emails by using the unsubscribe link included in the communication or by contacting us.

Transactional communications such as order confirmations, shipping updates and important service messages may still be sent when necessary to fulfil your order or provide requested services.

6. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information as a commodity.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Delivery Partners

To ship your orders to you.

Payment Providers

To securely process payments and refunds.

Technology & Website Providers

To host, maintain and operate our website and related services.

Marketing & Analytics Providers

To understand website performance and, where permitted, measure or deliver advertising.

Customer Support Providers

To respond to customer enquiries and provide support.

Legal or Government Authorities

Where disclosure is required by applicable law, regulation, court order or lawful governmental request.

We expect service providers handling personal information on our behalf to use appropriate safeguards.

7. DATA SECURITY

We take reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, misuse or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Meeting legal, tax, accounting and regulatory requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, which may include requesting:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of information where legally applicable
  • Withdrawal of consent for certain processing
  • Information about how your personal information is used
  • Withdrawal from marketing communications

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before completing certain requests.

10. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, payment providers or other services.

YIMYIM is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. SOCIAL MEDIA

If you interact with YIMYIM through platforms such as Instagram, Facebook or other social networks, your interactions may also be governed by the privacy policies of those platforms.

Information that you voluntarily make public on social media may be visible to others.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically.