Refund policy

YIMYIM Refund & Return Policy

 

At YIMYIM, we want you to have a smooth and reliable shopping experience. If you receive a product that is damaged, defective, incorrect, or missing from your order, please contact us and we will help resolve the issue.

1. Damaged, Defective or Incorrect Products

If your order arrives:

  • Damaged
  • Leaking
  • Broken
  • Defective
  • Different from the product ordered
  • Missing an item

please contact our customer support team within 48 hours of delivery.

Please provide:

  1. Your order number
  2. A clear description of the issue
  3. Clear photographs of the product and packaging
  4. An unboxing video, where available

Our team will review the request and determine the appropriate resolution.

2. Returns

Due to the personal-care and cosmetic nature of our products, we generally do not accept returns of products that have been opened, used, tested or tampered with.

An unopened product may be eligible for return only where permitted by our return conditions and applicable law.

Products must be:

  • Unopened
  • Unused
  • In their original packaging
  • In resalable condition
  • Accompanied by the original order details

3. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or another appropriate resolution.

4. Damaged Product

If your product arrives damaged, please do not use it.

Take photographs of:

  • The outer shipping package
  • The product
  • The damaged area
  • The shipping label

Send these details to our customer support team as soon as possible.

5. Refunds

Once your return/refund request is approved, the refund will be processed to the original payment method, where applicable.

The time taken for the amount to reflect in your account may depend on your bank, payment provider or payment method.

For Cash on Delivery orders, any eligible refund will be processed using the refund method communicated by our support team.

6. Non-Refundable Situations

A refund or replacement may not be available when:

  • The product has been opened or used
  • The product has been damaged after delivery
  • The product is missing due to improper disposal or handling
  • The return request is made outside the applicable return period
  • The product has been altered or tampered with
  • The issue is caused by incorrect storage or misuse
  • The required information/evidence is not provided

7. Order Cancellation

If you wish to cancel your order, contact us as soon as possible.

Cancellation may not be possible once an order has been processed, packed or shipped.

If the order has already been shipped, the applicable return/refund procedure may apply.

8. Promotional Products & Free Gifts

Products purchased as part of a promotional offer, bundle or free-gift campaign may be subject to specific return and refund conditions mentioned with that offer.

9. Refund Processing

Once your request is approved, we will initiate the applicable refund.

Refund timelines:
Typically 5–7 business days after approval, depending on the payment method and financial institution.

Replace this timeframe with your actual payment-provider timeline before publishing.

10. How to Request a Return or Refund

Contact us at:

Email: yimyimthai69@gmail.com

Please include:

Order Number:
Registered Name:
Registered Phone Number:
Reason for Request:
Photos/Videos:

Our support team will review your request and guide you through the next steps.

Important Note

YIMYIM products are cosmetic/personal-care products. Please read the product label, ingredients, directions and precautions before use. If you experience persistent irritation or discomfort, discontinue use and seek appropriate professional advice.

Individual skincare results may vary.