Shipping policy

YIMYIM — SHIPPING & RETURNS POLICY

Use the following as the Shopify Shipping & Returns page copy. Replace the bracketed details with your actual courier, delivery timelines and return rules before publishing.

SHIPPING & RETURNS

At YIMYIM, we want your skincare shopping experience to be simple, transparent and stress-free.

Please read our shipping, cancellation and return guidelines below.

🚚 SHIPPING & DELIVERY

Where do we deliver?

We currently deliver across India.

Orders are shipped to the address provided during checkout. Please make sure your shipping address and contact number are accurate before placing your order.

How long will my order take?

Orders are generally processed within [1–2 business days] after successful order confirmation.

Estimated delivery time:

Metro cities: [2–5 business days]
Other locations: [3–7 business days]
Remote areas: [5–10 business days]

Delivery times may vary depending on your location, courier availability, weather conditions, holidays and other circumstances beyond our control.

📦 ORDER PROCESSING

Once your order is confirmed:

1. Order Confirmed
Your order is received and verified.

2. Order Packed
Your YIMYIM products are carefully packed for dispatch.

3. Order Shipped
Your order is handed over to our delivery partner.

4. Out for Delivery
Your courier partner is on the way.

5. Delivered
Your YIMYIM routine has arrived. ✨

📍 TRACK YOUR ORDER

Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.

Didn't receive your tracking details?

Contact us at:

Email: support@[yourdomain].com
WhatsApp: +91 XXXXX XXXXX

Please mention your Order ID when contacting customer support.

💳 SHIPPING CHARGES

Standard Shipping

₹[XX] for orders below ₹[XXX].

Free Shipping

FREE SHIPPING on orders above ₹[XXX].

Shipping charges, if applicable, will be displayed clearly during checkout.

🔄 RETURNS & REPLACEMENTS

Because skincare and cosmetic products are personal-use products, we recommend checking your order carefully when it arrives.

We accept replacement requests for eligible issues such as:

DAMAGED PRODUCT

If your product arrives damaged or broken, contact us within [48 hours] of delivery.

Please provide:

  • Order ID
  • Clear photographs of the package
  • Clear photographs of the damaged product
  • Unboxing video, if available

WRONG PRODUCT

If you receive a product different from the one you ordered, contact us within [48 hours] of delivery.

We will review the issue and arrange an eligible replacement where applicable.

MISSING PRODUCT

If an item is missing from your order, contact us within [48 hours] of delivery with your Order ID and supporting photographs/video.

❌ NON-RETURNABLE PRODUCTS

For hygiene and safety reasons, opened, used or tampered skincare products generally cannot be returned unless the product was received damaged, defective or incorrect.

The following may not be eligible for return:

  • Opened products
  • Used products
  • Products damaged after delivery due to customer handling
  • Products without original packaging
  • Products missing labels or seals
  • Products purchased from unauthorized sellers

📦 RETURN CONDITIONS

For an eligible return/replacement:

✓ Product must be unused
✓ Original packaging must be intact
✓ Product labels must remain attached
✓ Tamper seal, where applicable, should remain intact
✓ Order must be verifiable through YIMYIM

Products returned without prior approval may not be accepted.

💰 REFUNDS

If a refund is approved, it will be processed to the original payment method, subject to the applicable payment provider/bank processing time.

For Cash on Delivery orders, the refund method may require additional information from the customer.

Refund timeline

Once approved, refunds are generally initiated within [5–7 business days].

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

❌ ORDER CANCELLATION

Cancellation requests can be submitted before the order is shipped.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact:

support@[yourdomain].com

Include:

Order ID + registered mobile number + cancellation request

⚠️ DELIVERY ISSUES

If your tracking shows “Delivered” but you have not received the package, please contact us as soon as possible, preferably within 24–48 hours.

We will coordinate with the delivery partner to investigate the shipment.

📦 WRONG OR INCOMPLETE ADDRESS

Please carefully check your address before placing your order.

If an order is returned to us because of:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Customer unavailable for repeated delivery attempts
  • Customer refusal to accept the shipment

additional shipping charges or re-shipping conditions may apply, depending on the circumstances.

🧴 PRODUCT SAFETY

Before using any YIMYIM product, please read the product label and directions carefully.

We recommend performing a patch test before full application, particularly if you have sensitive skin or are introducing active ingredients into your routine.

Discontinue use if irritation occurs and seek professional medical advice when appropriate.

📞 NEED HELP?

Our customer support team is here to help.

YIMYIM CUSTOMER SUPPORT

Email: yimyimthai69@gmail.com


Support Hours:
Monday–Saturday
10:00 AM – 6:00 PM IST

Please include:

Order ID
Registered mobile number
Issue description
Photos/videos, where applicable

QUICK SHIPPING & RETURNS SUMMARY

Question YIMYIM Policy
Delivery Pan-India
Processing 1–2 business days*
Delivery 2–10 business days*
Tracking Provided after dispatch
Damaged product Replacement eligible*
Wrong product Replacement eligible*
Opened/used product Generally non-returnable
Cancellation Before dispatch*
Refund Original payment method*

*Replace these timelines/conditions with your actual operational policy before publishing.